Machine-translated from Danish
How to contact support from the app
Purpose
Section titled “Purpose”Send a question or a bug report straight to LCAbyg’s support without having to describe which project and which page it is about.
Prerequisites
Section titled “Prerequisites”You are logged in. If you are in a project, open the page the problem is about first.
- Click your name in the top right corner and choose Contact support.
- Write a Subject and a Message.
- Click Send.
Result
Section titled “Result”The enquiry is sent to support with your name and your email address, and you receive a confirmation by email. So that support does not have to ask, technical information is sent along as well: your organisation, role and plan, the page you are on, the project and its calculation if you are in one, your screen size and the latest errors in the app. The dialog says so before you send.
If you cannot send from the app, you can write directly to support@lcabyg.dk.